Privacy & Terms

  • Bartender’s Daughter (ABN: 52 628 622 521) respects your privacy and is committed to protecting your personal information.

    This Privacy Policy outlines how we collect, use, and share your information when you interact with us at bartendersdaughter.co and bartendersdaughter.com.au (the "Site").

    By visiting or using our Site, you agree to the terms of this Privacy Policy.

    1. What Personal Information Do We Collect?

    When you interact with us (browse, place an order, or sign up for updates), we collect certain personal information, including:

    • Order Information: Name, email, billing and shipping address, phone number, and payment details.

    • Device Information: Information like your IP address, web browser, time zone, pages visited, and cookies.

    We collect Device Information using:

    • Cookies: Squarespace cookies for functionality, analytics, and performance (learn more: Squarespace Cookie Policy).

    • Log Files: Track browsing behavior, IP address, browser type, and exit/referral pages.

    2. How Do We Use Your Information?

    We use the information we collect to:

    • Fulfill and manage your orders, including payment processing, shipping, and order confirmations.

    • Communicate with you about your orders, promotions, or customer service inquiries.

    • Monitor the Site for security risks and prevent fraud.

    • Improve your browsing experience through analytics and performance tracking.

    • Tailor marketing communications to your preferences (where permitted).

    3. Sharing Your Information

    We only share your personal information with trusted third parties necessary to operate the Site and fulfill your orders. These include:

    • Squarespace: To host our Site and power its e-commerce functionality. Read Squarespace’s privacy practices here: https://www.squarespace.com/privacy.

    • Payment Processors: To securely process your payments (e.g., Stripe or other providers).

    • Shipping Providers: To fulfill and deliver your orders.

    We will never sell or share your information with unaffiliated third parties for their direct marketing purposes.

    We may share your information to comply with legal obligations, respond to lawful requests, or protect our legal rights.

    4. Cookies and Tracking Technologies

    Our Site uses cookies to enhance your browsing experience and improve functionality. Cookies help us:

    • Keep your cart updated.

    • Understand how you interact with our Site.

    • Provide insights into our performance.

    For more information on Squarespace’s cookie practices, visit: https://www.squarespace.com/cookie-policy.

    You can disable cookies in your browser settings, but this may affect certain features on our Site.

    5. Marketing Communications

    If you sign up for our newsletter or agree to receive updates, we will send you occasional emails about new products, recipes, and offers. You can unsubscribe at any time using the link in our emails or by contacting us directly.

    6. Data Retention

    We retain your personal information only as long as necessary to provide our services and comply with legal obligations. If you would like us to delete your data, please contact us.

    7. Security

    We take reasonable steps to protect your personal information, including encryption and secure payment systems. While we strive to keep your data safe, no transmission over the internet is 100% secure.

    8. Your Rights

    You have the right to:

    • Access, update, or correct the information we hold about you.

    • Request the deletion of your personal information.

    • Opt out of marketing communications.

    To exercise these rights, please contact us using the details below.

    9. Changes to This Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, so we encourage you to review it periodically.

    10. Contact Us

    For questions, concerns, or to request changes to your personal information, please contact us via our contact page.

    Key Highlights

    • We do not sell your personal information.

    • We share data only to fulfill orders and improve your experience.

    • You’re in control of your marketing preferences and data.

  • 1. Definitions

    In these Terms and Conditions:

    • "Bartender's Daughter", "we", "us", or "our" refers to the partnership operating under ABN 52 628 622 52.

    • "You" or "your" refers to the customer or site visitor.

    • "Products" refers to the syrups and any other items offered for sale on our website.

    2. Acceptance of Terms

    By accessing our website and purchasing our products, you agree to be bound by these Terms and Conditions. If you do not agree, please discontinue use of our site.

    3. Orders

    • Eligibility: You must be at least 18 years old to place an order.

    • Order Process: Orders can be placed through our website. Ensure all information provided is accurate to facilitate timely delivery.

    • Order Confirmation: Upon receiving your order, we will send a confirmation email. This email signifies our acceptance of your order.

    4. Pricing and Payment

    • Pricing: All prices are listed in Australian Dollars (AUD) and include GST. We reserve the right to change prices without prior notice.

    • Payment: Payments are processed at the time of order via the payment methods available on our website.

    5. Shipping and Delivery

    • Delivery Area: Currently, we ship only within Australia.

    • Shipping Methods: Orders are dispatched via Australia Post.

    • Shipping Costs: Shipping costs will be communicated at the time of purchase. We are working towards offering a flat rate shipping fee.

    • Local Pickup: Customers in Manly or attending local markets can opt for in-person pickup. Details will be provided during the checkout process.

    • Delivery Timeframes: Estimated delivery times will be provided at checkout. Please note that these are estimates and actual delivery times may vary.

    6. Returns and Refunds

    • Opened Products: Due to health and safety regulations, we cannot accept returns of opened products.

    • Issues with Products: If you encounter any problems with our products, please contact us via email or through our website's contact page. As a family-run small business, we are committed to finding a satisfactory solution.

    7. Product Information

    • Non-Alcoholic: Our syrups are non-alcoholic.

    • Storage: Products are shelf-stable but should be refrigerated after opening.

    • Consumption: For optimal quality, consume within 4 weeks of opening.

    8. Intellectual Property

    All content on our website, including recipes, branding, and images, is the property of Bartender's Daughter. Unauthorized use or reproduction is prohibited.

    9. Liability

    • Product Use: Bartender's Daughter is not liable for any misuse of our products. Please follow usage instructions carefully.

    • Insurance: We hold public liability insurance to cover unforeseen incidents.

    10. User-Generated Content

    • Submissions: By submitting reviews, recipes, or photos to our website or social media, you grant us the right to share and repurpose this content.

    • Communication: For any issues or feedback, please reach out via email or our contact page. We value your input and aim to address concerns promptly.

    11. Governing Law

    These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes will be resolved in accordance with Australian Consumer Law.

    12. Changes to Terms

    We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting on our website. Continued use of our site signifies acceptance of the updated terms.

  • Questions? Don’t hesitate to get in touch via our contact page.